Terms and Conditions - Klaide

    Version 1.0 — Last updated: October 24, 2025

    1. Scope and Operator

    These Terms and Conditions (“Terms”) govern the use of the Klaide software-as-a-service platform (“Service”).

    The Service is operated by:

    Thetaspace GmbH
    Schorner Str. 1a
    82065 Baierbrunn
    Germany

    Klaide is provided exclusively to business customers within the meaning of § 14 BGB. Use by consumers (§ 13 BGB) is not permitted.

    2. Subject of the Service

    Klaide provides a virtual try-on solution for online clothing stores, enabling merchants to generate visual preview simulations of garments.

    The Service may be accessed via:

    • web interface
    • embed links
    • API integration

    The Service provides visual approximations only and does not constitute a guarantee of real-world fit, size, appearance, or suitability.

    3. Account Registration

    To use the Service, customers must create an account. Account access is personal and may not be shared with third parties.

    Customers are responsible for:

    • maintaining confidentiality of access credentials
    • all activity performed under their account

    4. Free Trial

    Klaide may offer a limited free trial. The trial is provided solely for evaluation purposes.

    During the trial, functionality may be limited and availability is not guaranteed.

    After the trial period expires, continued use requires an active paid subscription.

    5. Subscription, Billing, and Payment

    5.1 Subscription Model

    The Service is offered on a subscription basis, with monthly and/or yearly billing options. Subscriptions renew automatically for the selected billing period unless cancelled prior to renewal.

    5.2 Cancellation

    Customers may cancel their subscription at any time. Cancellation becomes effective at the end of the already paid billing period. Access remains available until that time and then terminates automatically.

    5.3 No Refunds

    Fees already paid are non-refundable, including in cases of early cancellation.

    6. Customer Content

    Customers may upload content such as product images and logos or watermarks (“Customer Content”).

    Customers retain ownership of their Customer Content. By uploading Customer Content, customers grant Thetaspace GmbH a limited, non-exclusive right to process such Customer Content solely for the purpose of providing the Service.

    7. Data Deletion

    Data deletion is governed by the Privacy Policy. In particular, trial data is deleted after defined retention periods, customers may delete data independently via the dashboard, and expired subscriptions result in automated deletion after a defined period.

    8. Availability and Maintenance

    The Service is provided as a software-as-a-service solution without a guarantee of uninterrupted availability.

    Temporary limitations, interruptions, or reductions in functionality may occur, in particular due to maintenance work, technical updates, or factors outside the Provider’s control.

    No service level agreement or minimum availability is owed unless expressly agreed in writing.

    Thetaspace GmbH may perform maintenance, updates, or changes to the Service at any time.

    9. AI Output Disclaimer

    The virtual try-on results generated by Klaide are algorithmic visual simulations. They are approximations only, may differ from real-world appearance or fit, and must not be interpreted as factual or guaranteed outcomes.

    Customers remain solely responsible for product descriptions, sizing guidance, customer communication, and legal compliance of their storefront.

    10. Prohibited Use

    Customers may not:

    • misuse the Service
    • attempt to reverse engineer the system
    • interfere with technical operations
    • use the Service unlawfully
    • resell or sublicense access without permission

    11. Liability

    11.1 Unlimited Liability

    Thetaspace GmbH is liable without limitation for damages caused by intent or gross negligence, and for injury to life, body, or health.

    11.2 Limited Liability

    In cases of slight negligence, liability is limited to breaches of essential contractual obligations (cardinal obligations). In such cases, liability is limited to foreseeable, contract-typical damages.

    11.3 Liability Cap

    In all cases, liability is limited to the total fees paid by the customer in the twelve (12) months preceding the event giving rise to the claim.

    11.4 Excluded Damages

    Liability for lost profits, loss of revenue, business interruption, and indirect or consequential damages is excluded to the extent permitted by law.

    12. Indemnification

    Customers agree to indemnify Thetaspace GmbH against claims arising from unlawful Customer Content, misuse of the Service, or violations of third-party rights.

    13. Termination

    Thetaspace GmbH may suspend or terminate access if these Terms are materially violated. Termination does not affect payment obligations accrued prior to termination.

    14. Changes to the Service and Terms

    Thetaspace GmbH may modify the Service or these Terms where necessary. Customers will be informed of material changes. Continued use constitutes acceptance of the updated Terms.

    15. Governing Law and Jurisdiction

    These Terms are governed by the laws of the Federal Republic of Germany. Exclusive place of jurisdiction is the registered office of Thetaspace GmbH, provided the customer is a merchant within the meaning of the German Commercial Code.

    16. Severability

    If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected.